Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you engage with our investment education services.
About This Policy
Luxmental Corvalis operates under Irish data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This privacy policy applies to all personal data we process about you, whether you're a prospective student, current learner, or website visitor.
We've written this policy in plain English to help you understand exactly what happens to your information. If you have questions after reading this, please don't hesitate to contact us.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we typically gather:
Personal Details You Provide
- Name, email address, and phone number when you inquire about our programs
- Educational background and investment experience during enrollment
- Payment information processed through secure third-party providers
- Communication preferences and accessibility needs
- Feedback and survey responses to improve our services
Technical Information
- Device type, browser information, and operating system
- IP address and general location (country/city level)
- Website usage patterns and page interactions
- Time spent on different sections of our learning platform
How We Use Your Information
We use your personal data for specific, legitimate purposes that align with providing quality investment education:
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Program enrollment and delivery | Contract performance | Contact details, payment info, learning progress |
| Customer support and communication | Legitimate interest | Contact details, inquiry history |
| Website functionality and security | Legitimate interest | Technical data, usage patterns |
| Marketing (with consent) | Consent | Contact preferences, interests |
We never sell your personal information to third parties. Any marketing communications are sent only with your explicit consent, and you can opt out at any time.
Your Rights Under Irish and EU Law
As someone whose data we process, you have several important rights. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within one month at no charge.
Correct Inaccuracies
Ask us to update or correct any personal information that's inaccurate or incomplete.
Delete Your Data
Request deletion of your personal information when we no longer need it for legitimate purposes.
Restrict Processing
Ask us to limit how we use your data while we resolve any concerns you may have.
Data Portability
Receive your personal data in a structured format or have it transferred to another provider.
Withdraw Consent
Remove consent for marketing communications or other activities based on your agreement.
How to Exercise Your Rights
To use any of these rights, simply email us at [email protected] with your request. We'll need to verify your identity first, then we'll respond within one month. If your request is particularly complex, we might need an additional two months, but we'll let you know if that's the case.
Data Security and Protection
Our Security Measures
We implement multiple layers of security to protect your personal information. Our website uses SSL encryption for all data transmission, and we store information on secure servers with restricted access. Payment processing is handled by certified third-party providers who meet strict security standards.
All staff members who handle personal data receive regular training on privacy and security best practices. We conduct periodic security reviews and update our systems to address emerging threats.
While we take extensive precautions, no online service can guarantee 100% security. If we become aware of any data breach that poses a risk to your rights, we'll notify both the Data Protection Commission and affected individuals within 72 hours.
Data Sharing and Third Parties
We share your information only when necessary to provide our services or comply with legal obligations:
- Payment Processors: We use Stripe and PayPal to handle secure payment transactions. These providers operate under strict data protection standards.
- Email Services: Our newsletter and course communications are sent through Mailchimp, which complies with GDPR requirements.
- Website Analytics: We use privacy-focused analytics tools to understand how visitors use our website, without tracking personal identities.
- Legal Requirements: We may disclose information if required by Irish courts or law enforcement agencies, but only to the extent legally necessary.
All third-party services we use are carefully selected for their commitment to data protection. We have data processing agreements in place that ensure your information receives the same level of protection when handled by our partners.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact inquiries | 2 years from last contact | Customer service and follow-up |
| Student enrollment records | 7 years after program completion | Educational records and certification |
| Financial transaction data | 7 years | Tax and accounting requirements |
| Marketing preferences | Until consent withdrawn | Ongoing communication preferences |
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion of your data unless we have a legal obligation to retain it.
International Data Transfers
Some of our trusted service providers are located outside the European Economic Area. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- We only work with providers who offer adequate levels of data protection
- Standard Contractual Clauses approved by the European Commission govern these transfers
- Additional technical and organizational measures protect your data during international processing
If you'd like more specific information about where your data is processed or the safeguards in place, please contact us.
Cookies and Website Tracking
Our website uses a minimal number of cookies to function properly and provide you with a good experience. We distinguish between essential cookies that make the website work and optional cookies that help us understand usage patterns.
You can control cookie settings through your browser preferences. Blocking essential cookies may affect website functionality, but you can always opt out of analytics cookies without impacting your ability to use our services.
Cookie Notice
When you first visit our website, we'll ask for your consent to use optional cookies. You can change your mind at any time by updating your preferences in your browser settings or contacting us directly.
Changes to This Policy
We review this privacy policy regularly to ensure it remains accurate and up-to-date. When we make significant changes, we'll notify you by email if you're a current student or customer, and we'll post the updated policy on our website with a new effective date.
Minor updates, such as clarifications or contact information changes, will be made directly to this policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your data protection rights, we're here to help. You can reach our privacy team directly:
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Data Protection Commission of Ireland at dataprotection.ie.
This privacy policy was last updated on 15th January 2025. Previous versions are available upon request.